User’s Experience Survey

Our goal is continuous improvement. Through this survey, we would like to hear from you about the quality of the care and services you received during your recent experience at one of the facilities of the CISSS des Laurentides (appointment, follow-up, hospitalization, long-term care).

This survey will only take 5 to 10 minutes of your time. Your participation is voluntary and entirely confidential.*

*If the situation requires it, a caregiver or a legal representative can complete the questionnaire on the user’s behalf.

Click here to complete the survey. Choose the correct language setting in the top right corner. 

STRENGTHS AND ROOM FOR IMPROVEMENT

Between April 1, 2025 and March 31, 2026, more than 700 people have taken the time to share their experience with us. We have also collected more than 1,500 comments.

Here are the main strengths and pathways for improvement that emerge from the poll:

CISSS des Laurentides strengths in 2025-2026

  • Quality of care (when accessible)
  • Professionalism of clinical personnel
  • Personalisation of care

Where the CISSS des Laurentides has room for improvement in 2025-2026

  • Quality of reception
  • Patient’s understanding of the care pathway
  • Continuity and reliability of clinical information
  • Clarity of roles and responsibilities toward patients and their loved ones

Your pathway impacts your overall experience

“The care is good. But wait times, lack of information and transitions are what make the experience difficult.”

Your testimonies are essential. They enable us to target our efforts at improving our care in the ways that really matter to you. 

Thank you again for taking the time to complete the survey!

In addition to the survey, there are other ways you can express your opinion:

⇒ Speak directly with the employee or manager of the sector in question.

⇒ Contact the Service Quality and Complaints Commissioner:

⇒ Contact the Users’ Committee or In-Patients' (residents) Committee 

Thank you for your participation! Your feedback will help us improve our practices.

If you have any questions or if you require support, please write to the Bureau de partenariat de soins et de services: 

⇒ partenariat-soins-services.cissslau@ssss.gouv.qc.ca