Complaint and report

Info-Social (811, option 2)

Confidential telephone consultation service available 24 hours a day, 365 days a year. The counsellors can help you if you are experiencing a difficult situation; they can intervene during a crisis and refer you to the right service to deal with your needs.

The Mistreatment Helpline

The helpline is available every day, without exception, from 8:00 a.m. to 8:00 p.m. This service is anonymous, confidential and free.

Service Quality and Complaints Commissioner

Get help to file a complaint or to request an intervention. The complaint is treated in full confidentiality and there is no risk of reprisals. 
Par telephone: 450-432-8708
Email: info-plaintes@ssss.gouv.qc.ca

911 - Police department

To report an emergency or immediate danger. Accessible 24 hours a day, 365 days a year.

Request for an investigation (Criminal sanction)

Anyone can file a request for an investigation.
Forms: Québec.ca/EnquêteMaltraitance
Leaflet: Je dénonce (I am reporting) (in French only)
Telephone: 1-877-416-8222
Email: maltraitance.die@msss.gouv.qc.ca