Access to your file

Your medical file is an essential tool for the healthcare workers and professionals who provide you with services. The information contained in it is confidential.

  • How to consult your file or obtain information contained in it
  • Archives department contact information
  • Frequently asked questions

How to consult your file or obtain information contained in it

Contact the Archives department at the facility where you received care or services for all requests for access to information in your file.

Please note that there may be a delay in responding to your request and that charges may apply, depending on the type of request and the number of documents requested.

Written request

Your request must be in writing, signed and up to date. It must specify the nature and dates of the information requested.

You can use the official access to information request form (complete and sign the form).

Contact information for Archive departments

Hôpital d'Argenteuil
450-562-3761, ext. 72368

Hôpital de Mont-Laurier
archives.mlcissslau@ssss.gouv.qc.ca 
819-623-1234, ext. 4343

Hôpital de Saint-Jérôme
acces.information.hdsj.cissslau@ssss.gouv.qc.ca 
450-432-2777, ext. 22636

Hôpital de Saint-Eustache
450-473-6811, ext. 42031

Hôpital Laurentien
archives.ds.cissslau@ssss.gouv.qc.ca
819-324-4000, ext. 34951

Centre de services de Rivière Rouge
archives.rr.cissslau@ssss.gouv.qc.ca 
819-275-2118, ext. 3362

Centre d'hébergement des Hauteurs
450-229-6601, ext. 77129

Centre de protection de l'enfance et de la jeunesse
450-436-7607, ext. 78279

Centre de réadaptation DI-TSA (Centre du Florès)
450-569-2974, ext. 74027

Centre de réadaptation le Bouclier
450-560-9898, ext. 327

CLSC Jean-Olivier-Chénier
450-491-1233, ext. 48399

CLSC Lafontaine
450-432-2777, ext. 26300

CLSC du Centre-ville-de-Saint-Jérôme
450-432-2777, ext. 25326

CLSC d'Argenteuil
450-562-3761, ext. 72383

CLSC Mont-Laurier
819-623-1228, ext. 6330

CLSC Notre-Dame du Laus
819-767-2488, ext. 0

Frequently asked questions

  • Who can obtain the medical information contained in a patient’s medical file?
  • Can a patient consult their own file?
  • Can I get a certificate confirming my visit?
  • How can I obtain radiological films or copies of them?
  • When a patient dies, who can have access to their file?
  • Who can obtain a cause of death form?
  • How can I obtain a cause of death form?
  • How can I obtain a death certificate?
  • How can an autopsy report be obtained?

Who can obtain the medical information contained in a patient’s medical file?

  • Every patient aged 14 or over who is not subject to protected legal status has the right of access to their file by virtue of the Act Respecting Health Services and Social Services (Section 17, LSSSS).
  • A third party with written authorization from the patient involved.
  • The legal representative of the patient, in the performance of their duties, and with supporting proof (e.g., homologated incapacity mandate).
  • By order of a court or coroner, in the exercise of their duties. 

Can a patient consult their own file?

For an on-site consultation, the patient must make an appointment by contacting the Archives department at the facility where they received the care or services.

During this consultation, which can last for a maximum of one hour, the patient is assisted by a medical archivist. 

Can I get a certificate confirming my visit?

Yes, by contacting the Archives department in the facility where you received your care or services.

How can I obtain radiological films or copies of them?

You must contact the Medical Imagery Department directly.

When a patient dies, who can have access to their file?

The heirs, an individual heir, the legal representatives and the beneficiaries of a life insurance policy have the right to receive information, as long as this communication is necessary to the exercise of their rights in this matter. They must clearly justify their need for information and provide all documents required (e.g., will, insurance policy, etc.) when requesting access to the information contained in the deceased person’s file. 

Who can obtain a cause of death form?

The legal or common law spouse, relatives in the ascending or descending line, legal heirs and beneficiaries of a life insurance policy, upon presentation of proof such as a birth certificate, marriage contract, notarized will, insurance policy, etc. 

How can I obtain a cause of death form?

You must make a written request to the Archives department. You will be given a photocopy of the Death Certificate (SP-3). The original of this document is sent to the Institut de la statistique du Québec. It includes:

  • identification of the deceased person;
  • the date and time of death;
  • the cause of death;
  • the doctor’s signature.

This document is not an official civil status document such as a certificate or a copy of an Act of Death. These can only be obtained from the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextDirecteur de l’État civil

How can I obtain a death certificate?

You must make a written request to the archives department detailing your relationship to the deceased person. A document signed by the medical archivist will be given to you containing the identification of the deceased person as well as the date and time of death.

This document is not an official civil status document such as a certificate or a copy of an Act of Death. These can only be obtained from the  /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextDirecteur de l’État civil.

How can an autopsy report be obtained?

If it was done by a coroner, you must go to the /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTextBureau du coroner (French only). If not, you can contact the archives department.

Please note that only the person who signed the authorization for the autopsy can obtain a copy.