Alternatives to the emergency room
You have flu-like symptoms?
→ Get some medical advices from Dre Natasha Beauregard. Click here (in French only).
→ Consult the health fact sheet on the flu, COVID, and respiratory viruses.
If your symptoms persists and have you worried :
- Call Info Santé at 811 and speak to a nurse. This free and confidential service is available 24/7!
- Call you pharmacist
- Find an appointment via the Medical Appointment Scheduler
- Consult the digital Primary Care Access Point (GAP) to be directed towards the healthcare service that best meets your needs.
Health fact sheets
For self-care advices, symptoms to watch for, when to see a doctor, and how to get help, check out the following fact sheets.
*These fact sheets are aimed at individuals with no particular medical conditions. If you are pregnant, immunosuppressed or immunocompromised, follow the advice of your care team or call Info Santé at 811, option 1.
Before coming to the ER
You need healthcare advice? You're looking for an appointment?
- Consult this pamphlet (in French only).
Need advice ?
- Speak with a nurse (24/7): Info-Santé 811, option 1
- Speak to a psychosocial professional (24/7) : Info-Sociale 811, option 2
- Reach out to the Primary Care Access Point (GAP): 811, option 3
- Consult your pharmacist
- Consult a healthcare provider (Health and social services directory)
- If your situation is critical or life-threatening dial 911.
Find an appointment
- Consult your family doctor
- Consult a doctor at the Sainte-Agathe-des-Monts Outpatient Pediatric Clinic (walk-in clinic)
- Consult a doctor at the Centre for pediatric emergencies in Saint-Eustache
- Visit rvsq.gouv.qc.ca (Québec Medical Appointment Scheduler)
- Visit the digital Primary Care Access Point (GAP). It will direct you towards the healthcare service that best fits your need.
ER redirection
Patients arriving at Emergency by themselves or by ambulance who do not need urgent or immediate care will be redirected to a healthcare professional who will be able to respond to their needs (e.g., family practitioner, walk-in clinic, pharmacist, etc.) or will receive advice on how to look after themselves at home.
Emergency redirection is to your advantage :
- You will avoid a prolonged wait in the ER
- You will leave with information about an alternative resource or with a medical appointment
- You will be contributing to better flow in the ER