Supporting informal caregivers

The organization supports informal caregivers in their integration and ensure their full understanding of infection prevention and control. Anyone not complying with the guidelines coud see their right of access to the facility restricted.  

  • Guidelines to follow during your visit:
  • Wash your hands frequently
  • Have a mask on at all time
  • If possible, stay 2 m apart from your loved one
  • Do not sit on the bed
  • Do not use the bathroom 
  • Do not eat or drink in the room
  • Visit only one person
  • Limit your travel inside the facility

Your can also learn more about how to put on and remove personal protective equipment. An illustrated version in French is available : Mettre ou enlever des équipements de protection de façon sécuritaire

Leaflet : Démarre le chargement du fichierInformation for informal caregivers, family members and visitors (CHSLDs, RIs and RPAs)

Individuals prohibited from making a visit to a loved one

Visitors are monitored both at the entrances as well as in the units. Individuals who fit one of the following criteria should not visit their loved one in a CISSS des Laurentides facility: 

  • a person who has been diagnosed with COVID‑19 in the last 10 days and who does not meet the other criteria for ending self-isolation;
  • a person who has symptoms consistent with COVID‑19;
  • a person who has been advised to self-isolate because they are suspected of being infected, because they are waiting to get tested or for a test result or because they have symptoms consistent with COVID‑19;
  • a person who has been instructed to self-isolate because they have returned from travel outside Canada.


A visitor is anyone wishing to visit a loved one in a residential facility or hospital, and who does not fit caregiver criteria.

A companion is a significant person providing one-time support to a loved one during a visit or stay.

An informal caregiver is a person who regularly or occasionally supports a person in their close circle that is disabled either temporarily or permanently and with whom a family or non-family emotional relationship exists. In this case, support is provided on a non-professional basis irrespective of age, living environment or type of disability (physical, psychological, psychosocial or other) of the supported individual. This care can take various forms, such as help with personal hygiene, emotional support or coordinating care and services.