Visitors and caregivers

Wearing a mask is mandatory for visitors and caregivers

Individuals prohibited from making a visit to a loved one

Visitors are monitored both at the entrances as well as in the units. Individuals who fit one of the following criteria should not visit their loved one in a CISSS des Laurentides facility: 

  • a person who has been diagnosed with COVID‑19 in the last 10 days;
  • a person who has been diagnosed with COVID‑19 more then 10 days ago but who does not meet the other criteria for ending self-isolation;
  • a person who has symptoms consistent with COVID‑19;
  • a person who has been advised to self-isolate;
  • a person waiting to get tested or waiting for a test result.

Think about reducing the risks associated with a hospital stay

Preventing deconditioning

Preventing falls

Measures in force in hospitals

Limit on the number of visitors per room

Despite resuming visits, only two visitors at a time per room will be permitted to allow for proper distancing.

Limitations

The institution reserves the right to further limit the number of visitors and the visiting hours in special situations, such as:

  • Outbreak of contagious deseases in the institution or in the community.
  • Traffic or special situations in the Emergency Room.
  • Physical capacity of the location (rooms).
  • Need for rest or desire of the patient.
  • Any other situation deemed relevant by the institution’s authorities.

Please confirm the right to visit with the CISSS des Laurentides’s care unit before visiting.

In general, an informal caregiver can be at a patient’s bedside at all times.

Measures in force in CHSLD, RIs for seniors and private seniors' home (RPA)

General guidelines

FacilitiesMeasures
  • CHSLD
  • RI
  • RPA

Recommanded: maximum of 10 (informal caregiver or visitor) depending on the facility's capacity.

Dining room: Caregivers and visitors can sit with the resident, within the guidelines in force and the facility's capacity.

Common areas: Access permitted.

 

Important

  • Starting March 12, vaccination passport will no longer be mandatory.
  • Guidelines differ between facilities with or without an outbreak. Additional measures might be in place.
  • An informal caregiver or visitor can visit a loved one multiple times during the same day.

Caregivers and visitors must: 

  • Respect measures in force in the facility;
  • Wear a medical grade surgical mask when entering the facility, and according to the measures in place;
  • Respect physical distancing at all times. 
  • Not be isolating due to COVID-19 or experience symptoms of an illness or desease (flu, cold, gastroenteritis, etc.).

For all measures in living facilities, consult the MSSS webpage /typo3conf/l10n/fr/rtehtmlarea/Resources/Private/Language/fr.locallang_accessibilityicons.xlf:external_link_new_window_altTexthere.

VISITOR, ESCORT OR INFORMAL CAREGIVER?

A visitor is anyone wishing to visit a loved one in a residential facility or hospital, and who does not fit caregiver criteria.

An escort is a significant person providing one-time support to a loved one during a visit or stay.

An informal caregiver is a person who regularly or occasionally supports a person in their close circle that is disabled either temporarily or permanently and with whom a family or non-family emotional relationship exists. In this case, support is provided on a non-professional basis irrespective of age, living environment or type of disability (physical, psychological, psychosocial or other) of the supported individual. This care can take various forms, such as help with personal hygiene, emotional support or coordinating care and services.

Supporting informal caregivers

The organization supports informal caregivers in their integration and ensure their full understanding of infection prevention and control. Anyone not complying with the guidelines coud see their right of access to the facility restricted. 

Guidelines to follow during your visit:

  • Wash your hands frequently
  • Have a mask on at all time
  • If possible, stay 2 m apart from your loved one
  • Do not sit on the bed
  • Do not use the bathroom 
  • Do not eat or drink in the room
  • Visit only one person
  • Limit your travel inside the facility

Your can also learn more about how to put on and remove personal protective equipment. An illustrated version in French is available : Mettre ou enlever des équipements de protection de façon sécuritaire.